State Farm® Insurance Agent Paul Ricatto

"I’ve been with State Farm for over 20 years, and I honestly can’t imagine going anywhere else. Windi and Casey are absolutely wonderful—they are knowledgeable, responsive, genuinely caring, and always make the entire experience easy and stress-free. Whether I have a question, need to make changes to my policy, or need help with a claim, they consistently go above and beyond. They are the reason I’ve stayed with State Farm for more than two decades. It’s rare to find people who treat you like family instead of just another customer. I highly recommend this office to anyone looking for an insurance team they can truly trust. ⭐⭐⭐⭐⭐"

"happy to let you know all my conversations and interactions with Cassie have shown her to be knowledgeable and professional in addition to being very personable
i am a new client but great working with her"

"Paul and his staff are great to work with. They are professional, knowledgeable, responsive, and provide excellent customer service by phone and in the office. I would definitely recommend them. My family has been with them for years."

"I have had an outstanding experience at this State Farm branch. Casey has been particularly helpful and Paul reaches out occasionally to make sure things are satisfactory with all the policies. I highly recommend this State Farm agency."

"Always a pleasure. Wyndi was helpful as always addressing my insurance needs and a caring attitude."

"Casey is absolutely amazing she is courteous, kind and empathetic."

"Casey's customer service acumen and industry knowledge was exceptional."

"Spoke with Casey who was super helpful and knowledgeable!! The best!!"

"Great service which helped me save money and increase my coverage for less."

"I switched over to State Farm and team member Casey D. was so helpful and made the transition so easy! I am paying so much less for even better coverage!!"

"Great service for decades. Windi and Casey are the best!"

"I"ve had a great experience with Paul Ricatto’s State Farm office in Westlake Village. Paul, Windi, and Casey are always friendly, and respond quickly to whatever insurance needs I have. I truly feel supported and well taken care of. It’s rare to find a team this knowledgeable and consistent.

I highly recommend Paul Ricotto and his team for whatever your insurance needs may be ! They're the best 👍"

"It is so nice and refreshing to have a full service insurance agency. Everyone in the office is friendly, knowledgeable and is there when you need them. We have been with Paul Ricatto for 20+ years. They are the best!"

"My husband and I have been with State Farm - Paul Ricatto's office for close to 30-years for our automobile, homeowner's and life insurance. The entire team, especially Windi and Casey are incredibly helpful, and the office runs a professional and proficient practice. We are extremely satisfied with the services they provide and will be lifetime clients. If you're looking for an insurance company who is fair and treats their clients like family, then look no further, Paul Ricatto and Team are hands down one of the best insurance companies you will find."

"if you're in Ventura, Los Angeles or Santa Barbara counties. This is the office you need to be dealing with .
Everybody in the office is always wonderful. Anytime I'm stuck trying to understand what the insurance company is telling me they are always available for me to help understand and identify which is the proper direction I need to go.
They definitely know all the places to look to help get you the best pricing on your insurance needs.
Give them a chance to price out your insurance needs. You will not be disappointed"

"Paul and Windi are absolutely AMAZING. They are beyond helpful when it comes to any insurance need, and will do whatever they can to put your needs first and help you in the best way possible. Windi is always so loving and happy and can brighten your mood instantly. I am so happy I switched from my original agent to their office - hands down the BEST decision my family and I have ever made. Now do yourself a favor and let Paul become your new agent and work with Windi constantly! You won't regret it."

"Windi was great as usual. Bundled my cars, house and motorcycle and saved me money."

"I’ve never had any insurance agency work this hard to take of my needs. Thank you.
They communicate with me often to make sure my needs are met and to make sure I’m not paying for anything I don’t need. They give me peace of mind."

"I have been with Paul Ricatto and State Farm for longer than I wish to admit (decades). State Farm has always treated me with fairness and generosity. I have appreciated Paul's wisdom and knowledge when you need real answers and advice. That said, I have to pay special tribute to the Windy and Cassey who have been helpful above and beyond. They know their business and how to take care of their customers. Thank you for always being so patient with me and treating me with kindness. You are all appreciated more than I can express in this brief review. This is why you have been so successful for so long. My entire family has been protected over the years and for that, I thank you."

"I have been a client of Paul Ricatto’s State Farm office since 1993. The entire team are incredible, especially Windi and Paul. They explain my options and benefits thoroughly and are quick to act when I need to file a claim. I am beyond confident in their abilities and the value for the premiums I pay on the polices I carry with them."

"I seldom write reviews, in fact I think this may be my first on Google... ever. I used to be with another insurance company for auto and home coverage. Everything went fine, I'd get a bill and pay a bill, no claims... so I just sent them money every month and we never heard from one another.

I bought a boat years ago, and my then 'good-hands' agent couldn't figure out how to insure my boat trailer. The boat was added to my policy but the trailer remained a mystery... how to insure it?! I was talking with a friend about my frustration and she suggested I call her State Farm agent. Fearing the sales pitch, I called anyway saying I'm a friend of a friend, do you know how to insure boat trailers? Windi replied yes of course. I explained what was going on and she offered to call my then-agent... and did. I received two phone calls. First from Windi saying I should be all set now and invited me to call her anytime... that she'd love to earn my business. The next call was from my then-agent, saying "we figured it out, you're all set". OK, done, right?!

Over the next couple of days I pondered "we-who"? The 'who' already knew how to insure a boat trailer, it was Windi. The 'we' who claimed credit for figuring it out was my former insurance agency. Needless to say, I switched.

Paul and Windi are seasoned insurance experts who offer me a service based upon my needs, not just coverage."

"I have been insured with State Farm Paul Ricatto’s office for several years. His friendly and professional staff are always so helpful and I know that they always look out for my best interest. I have mainly worked with Windi, but have also worked with Casey. Both have been wonderful. They always promptly return my calls and they are so knowledgeable on all things insurance. I would highly recommend this office to anyone who is looking for a good insurance agency."

"Fantastic Service! My parents have used Paul for years and I have now used them for 20+ years. Always great service. Windi is the best!"

"I switched from an online insurance company where it was hard to get service when needed. Windi is awesome! I can reach her on the phone within seconds and get excellent, quick, friendly service...whether it's a question or paying my bill over the phone. I am so happy I switched and would recommend this office highly!"

"Windi and Paul give their all to keep customers like me happy and making the right choices about my insurance needs. I highly recommend them as I have never experienced such a high level of customer service with an agent before."